From an 1998 interview with Michael Dell:
“… That means we have to stay on top of our customers’ needs, and we have to monitor and understand the innovations in the material science world- everything from semiconductors to polymers to liquid crystal displays. You need to track anything having to do with the flow of electrons, [...]
Is in-house innovation at companies so critical as we are made to believe?
My take is that it is not. Because we confuse change with innovation, we think that the one is the other. Companies should be nimble-footed, so that they can absorb innovations* that are not theirs and move forward. In my opinion, rapid and [...]
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