This morning I helped an elderly couple pick their first ever smartphone. It was a wonderful experience; eye-opening at times.

I have known them for a while, and they have been telling me for a couple of months that they wanted to buy an iPhone. I had asked them to wait until Apple launched their newest phone. My first suggestion would have been the 3GS. With the introduction of the iPhone 4S, Apple has dropped the price of the 3GS to nought. And since the people in question were not very tech-savvy, I figured the 3GS would be an excellent first phone and it required no initial outlay.

However they were Verizon customers already, so the 3GS, which is AT&T-only, was immediately ruled out.

Naturally, my next suggestion was the iPhone 4. Yes, the Verizon store did have a number of Android devices on display. But their son had told them that Android would be very complicated for them. In any case, I am aesthetically and now morally ;-) opposed to Android.

I should have suggested the 4S, but didn’t want to push it for two reasons. Firstly, the iPhone 4 is “similar in many respects” to the iPhone 4S, and is comparatively less expensive. Secondly, the folks in question are Korean and they have a thick accent; I wasn’t sure of how much use Siri would be to them. Oh, also they could get the iPhone 4 right away.

Jane took the demo iPhone 4 in her hands. I explained the home button to her, and how everything was an app. I showed them how to make a call. She wanted to take a picture, and I showed her how the Camera app worked.

Her next question was, “How do I find out where the nearest, hmm, department store is?” Well, we were standing right next door to a Target, but hey!

So I showed her how to do a Google search with Safari, or search for a place using Maps.

I must admit this was a bit of a downer for her. Her reaction was “Oh, this means I must do a lot of typing!”

The iPhone 4S was right there. I told her, “Well, you might want to give this a try.” Her husband stepped in and said, “I am not sure if this will be useful for us. It might not work with our accent.” I was glad he understood my concern.

Jane wanted to give it a try nevertheless. She held the phone close to her face, and said, “Would you please tell me where the nearest department store is?” Her husband smiled, “You don’t need to be so polite to the phone.

But Siri was already at work. “One moment. Let me get your location…

A few seconds later. “I found seven department stores close by. I have arranged them by distance.

I could see that they had made up their mind. I was enjoying this quite a lot. So much that I didn’t mind that Siri had slapped my wrist for underestimating her ability.

Next. “Would you please tell me what is playing at the Ambler Theater?

Siri thought about it, but could not understand fully. Maybe she was overwhelmed by Jane’s politeness!

Another try. “Ambler Theater showtimes.

This was more to Siri’s liking. She pulled up Google search results for the search query.

Next. “Remind me to go to the dentist. Monday morning. 10 o’clock.

Siri: “I have added this item. I will remind you. Is this OK?

Next. “Remind me about Josh’s birthday. November 4.

Siri: “I have made an appointment at 9AM on November 4, 2011. Is this OK?

Jane put the demo phone down, walked up to the counter and said emphatically, “White iPhone 4s. 16GB. When can you deliver it?”

May the 4S be with them!

P.S.: I remember listening to Harold Hambrose a few years ago at a conference on bringing digital innovation to inner cities. At the time, the city of Philadelphia was rolling out free Wi-Fi throughout the city and had expected that this would help people living in poorer neighborhoods to take part in the digital revolution. Harold predicted correctly that this was bound to fail. The free Wi-Fi didn’t work at most times, and when it did, it was poor at best. Harold’s reasoning was that when introducing a product or a service to the uninitiated, if those that it was intended to serve found it lacking, they would never take to it; in fact, it might have the exact negative effect on them, reinforcing their belief that technology is designed to be inaccessible. He aptly compared it to Elaine’s idea of giving muffin stumps to the homeless in The Muffin Tops episode from Seinfeld.

A5 processor. Spanking new 8MP camera. iOS5. All these mean nothing to someone buying a smartphone for the very first time. But being able to talk to your phone asking it to remind you on your grandson’s birthday; you cannot place a value on that. I felt like I was in a MasterCard commercial. Thank you, Siri!

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[To Gokul]

In his review of The Godfather, Roger Ebert explains why we are enamored of the movie’s characters:

We tend to identify with Don Corleone’s family not because we dig gang wars, but because we have been with them from the beginning, watching them wait for battle while sitting at the kitchen table and eating chow mein out of paper cartons.

But however much we identify with the characters, we the audience are always watching them through the eyes of an outsider. And that outsider is Kay Adams, portrayed by the wonderful Diane Keaton in an understated (and sadly, underrated) performance as Michael’s girlfriend and later, his wife.

The movie can be described as a series of unfurling climaxes, each one more poignant than the previous. It reaches its crescendo at the very last shot, when after Pete Clemenza kisses Michael’s hand calling him “Don Corleone”, Al Neri walks up and shuts the door on Kay at the very moment the truth dawns on her.

To me, this image of Kay, one of helplessness and horror is priceless. It is haunting not just because I / we, as the audience, feel a sense of betrayal.

Up until the scene where Connie’s son gets baptized, the audience knows about as much as does Kay. At that point, however, we realize Michael’s ruthlessness, a fact confirmed by the following scene where he gets Carlo killed. Kay knows none of this. Indeed, she only has Michael’s word (“Is it true? Is it?”). She is our on-screen alter ego, yet she knows less about the goings-on than we do. It is at this point that our heart goes out for her. That moment when she recognizes her husband’s true character, we as the audience feel helpless, almost as if we were tasked with breaking a piece of bad news to her, and yet she could surmise that her worst fears were indeed true.

The Godfather is a cinematic masterpiece on so many levels. Indeed I feel that the Academy should have made a special exception and given the movie several Oscars for Best Picture alone; one of which is just for this shot.

 

Christmas Eve 1987 will forever remain etched in my mind. I was four years old. And it was the first time I witnessed my mom, a strong-willed lady, cry. MGR had died.

I did not understand back then why anyone would feel so strongly about the passing away of another person they had not even met. As I grew older, however, I came to appreciate the treasured place MGR had carved for himself in the hearts of millions of people. It transcended the mere notions of a showman, a matinee idol, a do-gooder, a rebel, or a successful political leader. MGR was an idea, larger than life; he was not just a dreamer, but also a dream; even during his life, people truly believed in his legend, because he was, in their eyes, perfection personified; and hence a God.

I often wonder if MGR had received intimations of his imminent immortality, for he got a lyricist to pen these lines for one of his most famous songs, and then lived them out:

இருந்தாலும் மறைந்தாலும் பேர் சொல்லவேண்டும்;
இவர்போல யாரென்று ஊர் சொல்லவேண்டும்.

Many people exert some kind of influence on our lives. But only a select few revolutionize it to the extent that they cause a shift in the time continuum, thus causing after eras that would have been unimaginable before their advent.

Steve Jobs was one such rare revolutionary. May his soul rest in peace.

 

An excellent short film — a beautiful tale, very well told.

You need to a flashplayer enabled browser to view this YouTube video

Like Robert Browning wrote:

Grow old along with me!
The best is yet to be,
The last of life, for which the first was made

Rajaganapathy Muthuraman liked this post
 

The word “flautist” entered my vocabulary when I started listening to Sir James Galway several years ago. It did not seem right to me at the time, because “flutist” was elegant and to the point. Nevertheless I have consistently thrown the term around in conversations since then, owing to its uncanniness and an urge to sound intelligent. However, I must admit I have never felt comfortable using the term.

A few moments ago, I turned to Wikipedia for enlightenment. Apparently, both terms are indeed right, “flautist” being the preferred term in British English, and flutist is “by far the more common choice” in American English. While that still did not resolve it for me, this line put the matter to bed.

… James Galway summed up the way he feels about “flautist,” saying, “I am a flute player not a flautist. I don’t have a flaut and I’ve never flauted.”

As if that were not enough, the next line proved a slam dunk.

In the Flautist or flutist? section in his book Proper Flute Playing, Trevor Wye records the following conversation: “What do you do, young man?” “I’m a flautist”, he replied. A long pause, then… “What exactly is it that you do with floors?” He then observes “Perhaps we should try flutist; it’s simpler, self-explanatory and widely understood.”

Reminds me of an unrelated story…

Mongoose

A farmer in some remote village in England had some trouble with snakes. His many attempts to eradicate the problem resulted in failure. At this time, someone suggested that getting a mongoose might be the answer. That someone had also heard of someone else who had contacted a store in London to buy a mongoose.

So, our man decided to write a letter to the store in question.

Dear Sir,

My farm is infested with snakes, and I would like to control this problem. Would you please send me two mongooses from your store in exchange for the attached payment?

Somehow that did not sound right. He knew that the plural term for goose was geese, and not gooses. So he started afresh.

Dear Sir,

My farm is infested with snakes, and I would like to control this problem. Would you please send me two mongeese from your store in exchange for the attached payment?

No sooner did he write this than he realized that this didn’t sound right either. If anything, it sounded worse. He did not want to be thought of as lacking erudition, but felt he had exhausted his options. Surely, there wasn’t another plural term he could think of. But then it came to him.

His final attempt read:

Dear Sir,

My farm is infested with snakes, and I would like to control this problem. Would you please send me a mongoose from your store in exchange for the attached payment?

Sincerely

P.S.: Please send me one more mongoose.

 

President Obama on the S&P downgrade:

“Markets will rise and fall, but this is the United States of America,” Obama said. “No matter what some agency may say, we’ve always been and always will be a AAA country.”

Translation: “Don’t worry if you lost a quarter of your life’s savings within the past one week. This is the United States of America. We will continue to borrow and spend, and live beyond our means.

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Bishwanath Ghosh has a fabulous post on the pain of letting go of one’s audio cassette collection. For anyone who had lived through the era of cassette tapes, a sense of nostalgia is inescapable. Ghosh ends his post with a Parthian shot:

Music, in short, was sweat and blood: you had to earn it and work hard to preserve it. But technology intervened one fine morning. Today, even an 8GB pen drive or iPod can hold more music than you would ever want to listen to in your lifetime. But what do you do with the collection of cassettes you’ve painstakingly built over the years? Give them away? Doesn’t that amount to giving away a chunk of your childhood or youth?

Too often, discussions on the topic tend to focus rather narrowly on the benefits of technology or how people tend to idealize their not-so-ideal past. I do not deny either of those themes. But it seems to me that this newfound abundance has made us poor and insensitive to the finer aspects of life. As Bishwanath points out, the “sweat and blood” are taken out of the equation, and I fear the “soul” follows suit.

When I was a kid, we used to get songs recorded on tape from a neighborhood music shop. This process was a project in its own right. We had a notebook in the household that we could enter song names into. Once the list reached 12 songs, a shiny new Sony audio cassette was unpacked, and was rushed off along with the list to the audio shop. But not before a friendly debate over the order of songs. The order was very important. Songs that were household favorites were recorded at the beginning of sides A and B. Songs which were quite as good, but had just failed to make the cut were recorded as the last songs on each side. (The logic was simple. To bring up a favorite, one would hit “Rewind” or “Fast Forward” and not worry about stopping to check in between. And after favorite song on side A had been played, the auto-reverse button would quickly bring up the last song on side B.) The audio shop had some leeway around songs in the middle, but the favorites were not to be tampered with.

The recorded audio tape was welcomed home like a new pet. It joined its brethren on the shelf, and could assert its pride for the next few weeks, until another sibling arrived. The audio cassettes were more than just for listening and appreciating music, for which there was no dearth. They were also properly cared for. A cassette tape had to go into its designated box; it only took one wrongly boxed tape to upset the entire collection.

Oh the joy!

Today however, Twitter, Facebook and Youtube have conditioned our ability — inability rather — to appreciate the “sweat and blood” work that is the acquisition of content. When we watch a clip or a song on Youtube, we instantly tend to look at the “Related Videos” section. We do similarly on Facebook, where our actions are really just a never-ending cycle of watching and liking. Our reaction to anything is the press of the Like button, be it a cat jumping through hoops or a monkey grabbing food from a child or Herbert von Karajan conducting the Fifth Symphony.

The front matter of Oscar Williams’ anthology, “Immortal Poems of the English Language” contains a page that has these words:
TO LOVE,
TO SUFFER,
TO THINK…
is to seek poetry.

Technology is slowly taking away our ability to think (read Nick Carr), to “suffer” and to love. Which is maybe why we don’t have much poetry in our lives.

This is not a critique, just a lament. And I don’t claim exception to this either. Perhaps this is not even wrong. This is probably how we have become… trading away our souls for terabytes of music we will never listen to.

P.S.: If you liked this post, be sure to click the “Like” button below.

 

The funniest reaction to S&P downgrading the US credit rating came from the most likely of sources — the Treasury Department.

In a document provided to Treasury on Friday afternoon, Standard and Poor’s (S&P) presented a judgment about the credit rating of the U.S. that was based on a $2 trillion mistake. After Treasury pointed out this error – a basic math error of significant consequence – S&P still chose to proceed with their flawed judgment by simply changing their principal rationale for their credit rating decision from an economic one to a political one.

Flawed judgment, alright. How about the US Government being $14 trillion in the red, and not having a clue how to dig their way out this abyss? What flawed judgment led the country into this mess?

 

Back when I was in high school, one of my favorite books was my mother’s old copy of High School English Grammar and Composition by H. Wren and P.C. Martin. I have lost count of the number of times I would have gone back to the book. It was a treasure trove; every time I delved into it, I came back with some nugget that I could put to ready use, which made me sound more intelligent than I really was.

The Composition section was filled with page after page of wonderful passages that it could have been a reference book in its own right. And that is where I first came across Cardinal Newman’s portrait of the gentleman, culled from The Idea of a University. The passage became an instant favorite, not just for the speaker’s (the book is actually a series of discourses delivered by the Cardinal) clarity of thought and his eloquence, but because it advocated that the most important characteristic of a gentleman was equanimity.

It is almost a definition of a gentleman to say he is one who never inflicts pain. This description is both refined and, as far as it goes, accurate. He is mainly occupied in merely removing the obstacles which hinder the free and unembarrassed action of those about him; and he concurs with their movements rather than takes the initiative himself. His benefits may be considered as parallel to what are called comforts or conveniences in arrangements of a personal nature: like an easy chair or a good fire, which do their part in dispelling cold and fatigue, though nature provides both means of rest and animal heat without them. The true gentleman in like manner carefully avoids whatever may cause a jar or a jolt in the minds of those with whom he is cast; — all clashing of opinion, or collision of feeling, all restraint, or suspicion, or gloom, or resentment; his great concern being to make every one at their ease and at home. He has his eyes on all his company; he is tender towards the bashful, gentle towards the distant, and merciful towards the absurd; he can recollect to whom he is speaking; he guards against unseasonable allusions, or topics which may irritate; he is seldom prominent in conversation, and never wearisome. He makes light of favours while he does them, and seems to be receiving when he is conferring. He never speaks of himself except when compelled, never defends himself by a mere retort, he has no ears for slander or gossip, is scrupulous in imputing motives to those who interfere with him, and interprets every thing for the best. He is never mean or little in his disputes, never takes unfair advantage, never mistakes personalities or sharp sayings for arguments, or insinuates evil which he dare not say out. From a long-sighted prudence, he observes the maxim of the ancient sage, that we should ever conduct ourselves towards our enemy as if he were one day to be our friend. He has too much good sense to be affronted at insults, he is too well employed to remember injuries, and too indolent to bear malice. He is patient, forbearing, and resigned, on philosophical principles; he submits to pain, because it is inevitable, to bereavement, because it is irreparable, and to death, because it is his destiny. If he engages in controversy of any kind, his disciplined intellect preserves him from the blunder.

 

I read Carl Sagan’s Cosmos back when I was 14, back when my dream was to become an astrophysicist. (I must admit that the dream is now just a blur, so much so that I patted myself just now for spelling astrophysicist right at the first time of trying.) I read Sagan’s book just after I had read Stephen Hawking’s A Brief History of Time, another favorite book on the subject, but I found Cosmos more accessible.

At the time of reading, three passages from the book stood out, and I knew then that I would keep quoting them from time to time. Of the three, I found the following passage about Sir Isaac Newton most inspiring:

“Nevertheless his prodigious intellectual powers persisted unabated. In 1696, the Swiss mathematician Johann Bernoulli challenged his colleagues to solve an unresolved issue called the brachistochrone problem, specifying the curve connecting two points displaced from each other laterally, along which a body, acted upon only by gravity, would fall in the shortest time. Bernoulli originally specified a deadline of six months, but extended it to a year and a half at the request of Leibniz, one of the leading scholars of the time, and the man who had, independently of Newton, invented the differential and integral calculus. The challenge was delivered to Newton at four P.M. on January 29, 1697. Before leaving for work the next morning, he had invented an entire new branch of mathematics called the calculus of variations, used it to solve the brachistochrone problem and sent off the solution, which was published, at Newton’s request, anonymously. But the brilliance and originality of the work betrayed the identity of its author. When Bernoulli saw the solution, he commented, ‘We recognize the lion by his claw.’ Newton was then in his fifty-fifth year.”

 

Co-worker: Don’t you celebrate Holi?

Me: No.

Co-worker: I’m surprised you don’t. I thought it was a big deal in India.

Me: No, it is a North Indian thing.

Co-worker: Oh, I didn’t know. What are you?

Me: Pardon the cliché. I’m Indian by birth; Southern by the grace of God.

 

 

Kathleen Parker on the importance of touch:

The tactile experience of reading is also crucial to my reading pleasure. Holding a book compares to nothing short of a baby’s contact with his favorite blankie. Consistent with Ackerman’s findings, a hardback is superior to a paperback precisely because it is more solid, weightier and, therefore, more permanent, more important, better.

 

Excerpt from a Forbes interview with Steven Levy

Q: You’ve watched some characters in your book gain wealth and power while others kind of disappeared. What’s your advice for hackers who want to become Bill Gates instead of Richard Greenblatt or Bill Gosper?

A: You mean how do you become rich? Greenblatt doesn’t consider himself a failure. Just like in anything, if you spend your life doing something you love, that’s success.

It’s bad policy to start by comparing yourself to Bill Gates. The real lesson is that you should try to do the impossible. We’re at the best time ever in history to do the impossible, and we have amazing tools to do it. We’ve created a technological platform where imagination is your only boundary.

Q: So imagination is still more important than politics or marketing or business plans?

A: Absolutely. The best laid business models are overturned by a kid in a dorm room, more now than ever.

 

One of the things I am not proud of but still keep doing all the time is how I speak with Customer Service representatives if I feel I have had a raw deal. Sometimes I feel smug about the comments that I make. This morning served up one such instance.

Customer Service Rep: Good morning, Mr. Narayanan. Thank you for calling Delta’s Corporate Customer Service; how may I help you today?

Me: Hi. I need to file a complaint.

CSR: Sure, I can help with that. May I know what you would like to complain about?

Me: Sure. My flight to Detroit this morning was delayed by almost 3 hours. This isn’t the first time this is happening; I am not sure if anyone is telling Delta, or even if you guys need to be told. But this is unacceptable, and Delta needs to do something to fix it.

CSR: I am sorry about that. Please give me a minute so I can find out why the flight was delayed.

Me: Sorry to interrupt, but I am not interested in the reason. There is a new reason every week anyway, but the point is I am always late to work on Mondays.

CSR: But, Sir, I still need to look into why the flight was delayed.

Me: In that case, Ma’am, you can do it on your own time...

Incidentally, Delta was rated the fourth worst airline of 2009. I flew Comair, a Delta partner, this morning, and it placed third in that rating. I didn’t even participate in the study / survey / rating.

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