One of the things I am not proud of but still keep doing all the time is how I speak with Customer Service representatives if I feel I have had a raw deal. Sometimes I feel smug about the comments that I make. This morning served up one such instance.
Customer Service Rep: Good morning, Mr. Narayanan. Thank you for calling Delta’s Corporate Customer Service; how may I help you today?
Me: Hi. I need to file a complaint.
CSR: Sure, I can help with that. May I know what you would like to complain about?
Me: Sure. My flight to Detroit this morning was delayed by almost 3 hours. This isn’t the first time this is happening; I am not sure if anyone is telling Delta, or even if you guys need to be told. But this is unacceptable, and Delta needs to do something to fix it.
CSR: I am sorry about that. Please give me a minute so I can find out why the flight was delayed.
Me: Sorry to interrupt, but I am not interested in the reason. There is a new reason every week anyway, but the point is I am always late to work on Mondays.
CSR: But, Sir, I still need to look into why the flight was delayed.
Me: In that case, Ma’am, you can do it on your own time...
Incidentally, Delta was rated the fourth worst airline of 2009. I flew Comair, a Delta partner, this morning, and it placed third in that rating. I didn’t even participate in the study / survey / rating.
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