The Revenge of the Caller
New Delhi, India, c. 2007 AD — You are in the midst of a boring meeting (er… am I being redundant?). Suddenly your phone starts buzzing. An unknown number flashes on the screen. You pick it up. And the very familiar-sounding voice tells you the same well-rehearsed line, “Good afternoon, Sir. I’m calling from the HSBC Bank. We are offering you a lifetime free card.” You are enraged. This is the third time today that you’ve been offered a card or a loan. You cut the person off mid-sentence, telling him / her that you are not in need of one.
If the person persists, you say some arbit thing, “I’m busy now. Can you call later?” And when they call back, you tell them the same thing, and keep repeating this till they eventually get so bored / angered themselves that they won’t call back (for a week, that is). Some people ridicule such callers by trying to sound funny, irate, broke, or even lewd.
Wake up to reality! Here comes the Revenge of the Caller!!
The Indian Sales Calls Union, a consortium of call-center unions and unions representing various DSAs, has drafted a plan in a high-level meeting yesterday to set up a Rapid Action Goonda Force to track and set right people who repeatedly annoy callers and avoid sales of loans or credit cards.
The Chairman of the Union, Mr. Gopikanth Mangeshlal, who spoke to this reporter under conditions of anonymity, revealed that the Goonda Force has already been given list of about 170 names who should be kept under constant surveillance for diversionary tactics. He also stated that call center employees have been urged to make note of and share mutually those who resist buying cards.
It is also reliably learnt that the Union is known to have the full backing of many leading banks and credit card companies, as these companies believe that this new initiative (codenamed, Project Nowhere to Hide) will vastly improve the sales of credit cards.
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Filed under: Miscellaneous
Guruji,
Quote: “This is the third time today that you’ve been offered a card or a loan” &Quote.
Is it from the same person from the same bank since that morning? I got it twice from the same person, and the second time, i guess i forgot my telephone etiquettes for a while
The most irritating part is that these calls keep coming even months after you have registered DND. I am having this harrowing experience with ABN AMRO for long now. I was earlier getting 5-6 calls a day ( of which 3 are from Delhi for sure ) and now down to 4. The worst thing is that the caller from Delhi starts talking right away in chaste Hindi ( UP or Bihari accent - does not matter ) without an iota of realisation that you may not know Hindi at all. Stupid fellows.
Are you serious?????
Response to the Revenge of the Caller
When a call centre employee calls offering a credit card or a loan, the called person gets an ego-boost. He suddenly feels important and condescendingly looks down upon (or listens to the call rather contemptuously) the caller whose livelihood depends (or so he thinks) on his acceptance of the offer. Some feel the urge to deny the caller any benefit and put it across bluntly to the caller. There is no obligation on the part of the called to be polite to the caller. Little wonder, some of the called give vent to their feelings upon the poor caller. Needless to say, this is not right.
One has to remember that the caller is a part of the society and deserves equally polite treatment. One can be firm in rejecting the offer but has also to be polite in doing so.
Sunil M S
Muslim Groups…
I Googled for something completely different, but found your page…and have to say thanks. nice read….